Terms & Conditions
Return, Refund & Order Cancelled Policy
A) Return Policy:
- Customer is RESPONSIBLE for return it to our company.
- We will not ship replacement merchandise until receipt of damaged or defective item.
- All defective or damaged returns are subject to verification by our staff.
- We recommend a shipping method that is traceable so that your shipment will not be lost in the mail.
- Failure to return a product within the return period will be deemed to be an acceptance of the product.
B) Refund Policy:
- We PROMISE to refund you if the replacement still fails in your equipment.
- Shipping & Handling charges are non-refundable.
- Customers receiving free shipping will be charged RM 15.00 for handling if their order is returned for a refund of the original purchase price.
- Most merchandise may be refunded within 10 working days of receiving your returned product.
C) Cancel Order:
- If you want to cancel an order, please call us to +603-61511666, +6019-3313 947 or email to firstname.lastname@example.org ( include order number & full name ).
- A 50% restocking fee will be added to cancellations that have been shipped out.